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FREEMAN Customer Service Representative in Grand Prairie, Texas

We’re a global company of thinkers, designers, and doers. Freeman partners with our clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. Freeman connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

SUMMARY

As a Customer Support Representative, you will have the freedom (and time) to understand and respond to each customer’s unique concerns. You’ll also be encouraged to guide each customer to the best solution and create a spirit of trusted partnership with customers and coworkers. You’ll benefit from weekly coaching sessions to build your skills and participate in defined career development activities that can lead to a promotion. And, you’ll have the opportunity to engage in team projects – some related to training, technology, and customer service, some just for fun. Most importantly, you’ll be able to share your perspective, experience, and knowledge to make a positive impact on the customer experience

REQUIREMENTS

  • Previous experience in a customer service role, preferably 1-2 years

  • The ability to type 6,000 keystrokes per hour (alphanumeric) with 95% accuracy.

  • Previous experience using multiple systems and screens to manage customer-related data

  • The proven ability to learn quickly and apply what you have learned in a short period of time

EDUCATION

  • High School Diploma or GED

PREFERRED

  • Associates Degree

Part-time employees in the Customer Support Center work set schedules of either 4 or 5 hours per day between 7am and 7pm M-F and one Saturday per month. Our part-time shifts are listed below. If you apply and we contact you for an interview, we will notify you which of these shift times are available .

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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