Job Information
FREEMAN Director Freight Ops III in Washington, District Of Columbia
About Us
Freeman is a global leader in events. Whether virtual, in-person, or hybrid, Freeman is on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 95-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
It is the responsibility of the Director Freight Ops III to provide department oversight and direction to maximize operational effectiveness. Plans and directs all department activities in accordance with authorized budgets and timescales. Directs the processing of complex requirements, inquiries and/or complaints, and ensure all internal and external customer requirements are met as needed. Develops and executes freight operations business strategy. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of customer service.
Freeman is driven by purpose and our values, integrity, empathy, innovations, enthusiasm performance excellence, and collaboration. Being part of the Freeman team, you join us in making moments that matter.
This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show site based out of Washington DC.
Essential Duties & Responsibilities
Direct all freight operations and staff to ensue operational effectiveness in all business matters.
Direct all freight operations team members including interviewing, hiring/firing, mentoring, developing, coaching, and counseling.
Schedule freight operations supervisors for individual shows, and direct freight operation of all shows for the branch operations including the dock, service desk, marshalling yard, tools, and equipment regardless of show size or facility.
Work closely with corporate freight operations, the General Manager, and other department leaders to ensure that all freight operations requirements and problems are addressed.
Partner with the sales team to coordinate freight move in preparation for upcoming shows.
Report capital expenditures of warehouse, equipment, and personnel to Freeman General Manager.
Ensure Freemans policies and procedures are followed.
Schedule freight operations safety training in conjunction with risk management.
Conduct regular department meetings.
Approve credit memos on material handling charges.
Monitor the account receivable aging report and labor budgeting tool (LBT).
Review warehouse reweighs, pounds per man hour, and special handling percentages.
Oversee the operation maintenance and movement of company vehicles & equipment.
Monitor equipment rental budget as needed.
Perform other duties as assigned.
Education & Experience
High school diploma required.
College degree preferred.
10+ years of industry related experience preferred.
8+ years of personnel, budgetary, and operational management experience preferred.
5+ years of experience managing supervisory roles.
Experience and understanding of all material handling rates and show rules & regulations.
Specific experience with computer systems and web-based systems. Strong knowledge and practical experience with Outlook, Word, and Excel
Must pass an MVR screen.
Travel Requirements
Travel up to 25%
What We Offer
Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.